distributor

MoonMoon Co., Ltd.

Operation manager

Maki Nakata

address

5-1-11 Minami-Azabu, Minato-ku, Tokyo 106-0047

phone number

Bonu Customer Support
050-3821-4454
Reception hours Weekdays 11:00~17:00

commodity price

Listed on each product page

Payment method/timing

Credit card (VISA, MASTERCARD, AMERICAN EXPRESS)
Other payments (Amazon Pay, Shop Pay, Apple Pay, Google Pay)
Payment will be made based on the terms and conditions of each credit card company on the debit date.

Delivery company

Yamato Transport

Delivery time

We usually ship within 3-5 business days from the date of your order.

Conditions for Cancellation/Return/Exchange/Change

As a general rule, we do not accept cancellations, returns, exchanges, or changes after the order has been confirmed. However, if you receive a different product or quantity from your order, or if the product is damaged or defective, please contact us within 7 days (including Saturdays, Sundays, and holidays) after the product arrives.
If we can confirm the presence or absence of these items, we will respond to returns, refunds, or exchanges. For details, please see the [ Cancellation/Return/Exchange Policy Page ] in the shopping guide.

* Cooling-off is not available.

Where the goods do not conform to the content of the contract in terms of type or quality

It is as described in the "Conditions for Cancellation, Returns, Exchanges, and Modifications" above. For details, please refer to the Terms of Use and [ Cancellation/Return/Exchange Policy Page ] in the shopping guide.

Issuance of receipt

You can download it from the "Information email on completion of order product shipment". Alternatively, please download from My Page if necessary.