MoonMoon Co., Ltd.
5-1-11 Minami-Azabu, Minato-ku, Tokyo 106-0047
Bonu Customer Support
Reception hours Weekdays 11:00~17:00
Listed on each product page
Credit card (VISA, MASTERCARD, AMERICAN EXPRESS)
Other payments (Amazon Pay, Shop Pay, Apple Pay, Google Pay)
Payment will be made based on the terms and conditions of each credit card company on the debit date.
We usually ship within 3-5 business days from the date of your order.
Conditions for Cancellation/Return/Exchange/Change
As a general rule, we do not accept cancellations, returns, exchanges, or changes after the order has been confirmed. However, if you receive a different product or quantity from your order, or if the product is damaged or defective, please contact us within 7 days (including Saturdays, Sundays, and holidays) after the product arrives.
If we can confirm the presence or absence of these items, we will respond to returns, refunds, or exchanges. For details, please see the [ Cancellation/Return/Exchange Policy Page ] in the shopping guide.
* Cooling-off is not available.
Where the goods do not conform to the content of the contract in terms of type or quality
Issuance of receipt
You can download it from the "Information email on completion of order product shipment". Alternatively, please download from My Page if necessary.