Each product is displayed with the amount including consumption tax.
Accepted credit card payments VISA, MASTERCARD, AMERICAN EXPRESS *Only single payment is available.
Other Payments Amazon Pay, Shop Pay, Apple Pay, Google Pay
We do not accept cancellations after the order has been confirmed. Please check the purchase details carefully before placing an order.
Please note that we cannot accept cancellations or refunds in the unlikely event that you refuse to receive the delivered product.
About delivery and shipping
Free shipping nationwide. It will be delivered by Yamato Transport Co., Ltd.
Except for orders with a specified delivery date, we usually deliver within 3 to 5 days from the date of your order. In some areas such as Hokkaido, Okinawa, and remote islands, delivery may take longer than usual. We recommend that you specify a date with plenty of time. If you are not at home, you will be sent an "absent delivery slip", so please contact the delivery company to schedule a convenient date and time. We may not be able to deliver as specified due to delivery circumstances. Orders placed during long holidays such as the year-end and New Year holidays and Golden Week may vary from the normal delivery date. The delivery date may be delayed due to bad weather or disasters. Please note.
Cancellation / return / exchange / change
Cancellation We do not accept cancellations after the order has been confirmed. Please check the purchase details carefully before placing an order. Please note that we cannot accept cancellations or refunds in the unlikely event that you refuse to receive the delivered product.
About the cooling-off system Products purchased by mail order are not subject to the cooling-off period stipulated by the Act on Specified Commercial Transactions. We do not take measures other than those described below, and cooling off is not available.
Returns, exchanges, and changes We do not accept returns or exchanges due to customer circumstances. In the unlikely event that a product or quantity different from your order arrives, or if the product is damaged or defective, please attach a photo of the relevant part and the purchase screen within 7 days after arrival (including weekends and holidays). , please fill out the [Inquiry Form] with the reason for the return and send it. Please note that we will not be able to respond if we do not hear from you within this period or if you use a method other than the above.
Cases that can be returned or exchanged If the product itself is found to be defective or damagedIf it is found that the product was damaged or soiled If different from the order content
Cases that cannot be returned or exchanged If you have not contacted us within 7 days (including weekends and holidays) after the product arrives If the product or outer box is damaged after delivery to the customer The product is opened or If the outer box is lost If the customer made a mistake in ordering
How to return the productDetails on how to return or exchange an item will be sent to you by email upon completion of your order.
Refunds If you wish to receive a refund, we will refund your money through your credit card company once we have confirmed that the product has been returned. Please contact each credit company for the timing of refunds to your card.
About invoices and receipts
Paper invoices and receipts are not included in the package due to environmental considerations. You can download it from the "Information email on completion of order product shipment". Alternatively, please download from My Page if necessary.
Business hours of Bonu customer support Weekdays 11:00-17:00 (excluding weekends and holidays)
For inquiries, please fill out the form above and contact us.
* Depending on the content, it may take time to reply.
*We will inform you about holidays during the year-end and New Year holidays, Golden Week, and long holidays in [ News Notice ] on the website.